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What are KEYYOU® cluster lashes made of?

All of our DIY lashes are made of synthetic fibers that mimic the appearance of natural lashes. They are not tested on animals. In order to reduce the burden on the natural environment, we are developing biodegradable lashes - EcoLuxe Lashes. Stay tuned for updates.

How many times can I re-use DIY lashes?

To ensure the quality and best experience, we recommend reusing the lashes up to 3 times. With proper care, they can be reused 5-10 times.

Will applying DIY lashes damage my natural lashes?

No, they won't. By choosing a gentle adhesive and applying and removing the DIY lashes correctly, they will not burden or damage your natural lashes.

How long do cluster lashes last?

Cluster lashes can last up to 7 days. If you are a beginner, they may not last the full 7 days on the first application. With practice, they can last 7-14 days. Of course, you can also choose to remove them on the same day if you prefer.


When will I receive my order?

Your order will be processed within 24-48 hours and shipped from our warehouse based on the selected shipping method.

Standard: 8-15 business days
Express: 3-5 business days

You can track your order directly on our website by creating a KEYYOU account and logging in. Visit the Track Order page to receive the latest updates on your shipment.

Can I change or cancel my order?

Once an order is confirmed, it is generally not possible to make changes, so we kindly ask you to ensure the accuracy of your information before submitting the order.
As we ship quickly if it is already in transit to you, we cannot cancel or modify it, but we will do our best to assist you.

If there is an issue with the order as confirmed in the order confirmation email, or if you wish to make changes to the order, please contact us immediately, providing your name, order number, and email address associated with your order. You can email us at Please understand that we will make every effort, but changes may not be possible once it reaches a certain stage.

Wrong shipping address

If there is an incorrect address indicated in your order confirmation email, please contact us promptly with your name, order number, and the correct address.

If your order is still in progress, we can assist in updating the address. If the order has already been shipped, we may not be able to provide assistance. Please email us at

The order was marked as delivered but not received

The order was marked as delivered but not received
We apologize for the situation where your package is marked as delivered but you have not received it. Please wait patiently for 48 hours, as delivery personnel often mark items as delivered to the local center before reaching your front door/delivery location.

If you still haven't received your package 72 hours after it was marked as delivered, please email us at We will verify the logistics status and handle the matter accordingly.

How to use a discount code?

Simply enter the written code (case-sensitive) in the discount box displayed on the payment page, and click "Apply."
Please ensure that each order uses only one code.

Shipping & Returns:

When will my order be shipped?

Your order will be processed within 24-48 hours and shipped from our warehouse based on the selected shipping method.

Standard: 8-15 business days
Express: 3-5 business days

Please note that shipping fees are non-refundable, except for product quality issues.

Does KEYYOU® ship internationally?

Currently, we ship from our warehouse in China to countries and regions such as the United States, Canada, the United Kingdom, Germany, France, Australia, and others. The actual shipping fee will vary depending on the delivery location.

KEYYOU® Offers:
FreeStandard Shipping for orders over $38, Free ExpressShipping for orders over $99.

Can I return my lashes or other products?

Absolutely. If our products have not provided you with a satisfactory experience, you can request a return within 14 days of receiving the package, provided that the products are in their original condition.

For specific details, please refer to our Return Policy.

Rwards & Brand Ambassadors:

What can KEY Points be used for?

KEY Points is an exclusive membership program at KEYYOU®. As a member, you can redeem KEY Points for discount coupons, full-sized products, or member-exclusive gifts.

For more details on how to join and earn KEY Points, click the "Rewards" button at the bottom left corner of our website.

What are the benefits of becoming a brand ambassador?

You can visit our "Join Brand Ambassador" page to discover your exclusive benefits!

Can I join both Rwards and the brand ambassador program?

Absolutely! These two programs are not mutually exclusive. By joining both, you can enjoy double the exclusive benefits.

Take action now and seize the opportunities!

Didn't answer your question? Get in touch with us!

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